HAVE QUESTIONS?
BRANDING
DO YOU OFFER PAYMENT PLANS?
Yes, we offer payment plans tailored to your project’s scope and timeline.
IS MY INITIAL DEPOSIT REFUNDABLE?
No, the initial deposit is non-refundable, crucial for project commitment. It covers strategic planning and resource allocation, ensuring a dedicated start to your brand journey. Our commitment to quality and exclusivity emphasises the importance of this policy.
WHAT IF I AM STILL NOT HAPPY AFTER 2 REFINEMENTS?
Additional refinement rounds beyond the initial two are billed at our hourly rate to meet your expectations. However, our expertise usually achieves satisfaction within the initial two rounds, making extra rounds rare. Your satisfaction is our top priority.
DO YOU HAVE A RUSH FEE?
Yes, we understand that timelines can be crucial. We offer expedited services for a rush fee to prioritise your project and deliver it within a shorter time frame. This allows us to allocate additional resources and attention to meet your specific deadlines.
SHOULD I BOOK YOUR SERVICES IN ADVANCE?
Yes, booking in advance is recommended to secure a spot in our calendar and ensure adequate time and resources for your project.
BRANDING vs. A LOGO?
Branding is your business narrative, encompassing emotions, values, and visuals. A logo is a key visual mark, symbolizing your brand. Branding goes beyond a logo, narrating your complete story and identity.
WHAT IS A MOODBOARD?
A moodboard is the creative heartbeat of my design process, capturing the essence, emotions, and aesthetics for your brand. It guides design decisions to align with the envisioned brand personality.
WHAT’S INCLUDED IN THE BRAND GUIDELINES?
Brand Guidelines are a comprehensive manual for a unified and impactful brand presence covering:
- Logo Usage
- Brand’s colour palette
- Typography
- Visual Elements
- Voice and Tone
- Imagery aligned with the brand
- Usage Rules
- Real-world brand applications
- Brand Story
- Contact
WHAT DO I NEED TO HAVE READY BEFORE THE PROJECT START DATES?
- Startups – secure a well-researched, conflict-free business name with an available web domain for a solid online presence.
- Product-based businesses – plan packaging in advance, gathering templates to minimise delays.
- Understand your product offerings or services thoroughly.
- For packaging printing, secure printers before the project starts for a streamlined process.
DO YOU DO PRINTING?
No, we don’t handle printing, but we can recommend trusted printers. For packaging, we advise you to secure printers before the project starts for efficiency.
WEBSITES
WHAT WEBSITE PLATFORM DO YOU USE?
We exclusively work with WordPress for its versatility, user-friendliness, and customisation, ensuring stunning and functional websites. This focus allows us to deliver top-tier, reliable sites aligned with your brand vision. While our primary platform is WordPress, we may consider Shopify depending on specific project needs.
DO YOU PROVIDE COPY AND IMAGERY?
Having your copy and images ready before the website development begins ensures seamless integration and avoids delays. We offer copywriting as an additional service to provide tailored content aligning with your brand. While we don’t offer photography services, we collaborate with trusted photographers, connecting you with them for high-quality visuals integrated into your website design.
WHAT IF I PAY DEPOSIT BUT THEN DON’T HAVE MY CONTENT READY?
We’ll collaborate on a realistic timeline. Delays may affect the schedule and could incur additional charges. Prepared content is vital for a smooth process. If you have opted for our content services this will be integrated into your process and timeline.
WHAT IS WEBSITE HOSTING?
Website hosting is your site’s online home, where files are stored for accessibility. We can help purchase the hosting plan and domain for a fee or guide you to do it yourself.
DO YOU MAINTAIN MY SITE AFTER LAUNCH?
No, we don’t provide ongoing maintenance, but we equip you with a comprehensive manual and offer a complimentary call to guide you in managing and maintaining your site independently.
DO YOU PROVIDE SEO FOR MY SITE?
No, we don’t provide SEO services, but we can offer recommendations to help you enhance the search engine optimisation of your site.
DO YOU PROVIDE WIREFRAMES BEFORE DEVELOPING A WEBSITE?
Yes, we provide wireframes before starting the site process for a strategic and organised design aligned with your brand.