BRANDING + WEB DESIGN + GRAPHICS FOR CREATIVES

Terms & Conditions

This website is the property of ZKdesigners. The usage of the site, and /or the purchase of products on this site is subject to your agreement of the terms and conditions set forth herein. If you are not in agreement with these terms and conditions, do not proceed any further.

Detailed description of goods and/or services

ZKdesigners is a business in the clothing, product and service industry that markets, sells and distributes these items to customers.

Order Processing

Order Processing subject to availability and receipt of payment, orders are usually processed on the same business day if the purchase is made before noon and the following businesses day if made afternoon.

Delivery Policy

Delivery in South Africa 

If you place and pay for your order before noon on a business day, we try our best to ship it that day. If you place and pay for your order after noon we endeavor to ship the order the following business day. Your order should be delivered in a day or two after the courier service has collected it but please bear in mind we no longer have control over the delivery period once they have collected it. Deliveries could be delayed due to various reasons. In these instances, ZKdesigners will not be liable for any consequential loss. Please ensure that you CHECK your delivery before signing for it. ZKdesigners will not accept liability for missing or damaged items unless this is brought to the attention of the delivery company. Please do not sign for your goods until you have physically checked them and are satisfied that they are in good condition. ZKdesigners uses a reliable delivery service. If there is nobody to sign for the package at the given delivery address, you will be phoned on the number you have provided in your ZKdesigners profile. If you cannot be reached, the delivery will be attempted in the following days. Please contact us if you have any special delivery requirements. ZKdesigners supplies free delivery for all purchases over R700. For purchases under R700, an additional delivery fee of R99 ex vat is charged. All major South African cities are included. If you live on a farm or outlying area please contact us before placing your order to check if we can deliver to your location and/if an additional delivery fee is applicable.

International Delivery

International Delivery We DO NOT offer international Delivery.

Damage or Loss

ZKdesigners will not be responsible for any loss or damage to your product when couriered.

Exchange Policy

If you have purchased an item/s and decide you would prefer a different size or a new item/s entirely there are conditions in order to make an exchange. Firstly you must contact us within 24 hours of receiving your goods and explain what you would like to return and receive in exchange. If the exchange is approved, we will proceed and you can arrange to get the item/s sent back us (we can assist with this if needed). Upon arrival, the item/s will be inspected and provided it/they are in perfect order, all tags are still attached and the item/s have not been worn or washed, we will proceed. If the new item/s cost more or less, you will either be refunded or billed the difference. Once ready the new item/s will be couriered to you.

Note: Please always try your best to order the correct sizes and items to keep Exchanges to a minimum. Abuse of this service will only lead to price increases or us having to remove it.

Return & Refund Policy

The provision of goods and services by ZKdesigners is subject to availability. In the unlikely event of unavailability, ZKdesigners will refund the client in full within 30 days (usually much quicker). Cancellation of orders by the client will attract a 30% administration fee. Orders must be canceled within 24hrs of placing and paying for the order else no refund will be made whatsoever. ZKdesigners will only replace goods that are faulty due to poor workmanship or if the incorrect item has been delivered. Any discrepancies in the final product delivered to you must be reported to ZKdesigners within 24 hours of receipt. In this event, we will arrange for a courier to collect the item. Once returned, the item will be inspected and provided the fault is as claimed, all the tags are still attached and the item/s have not been worn and/or washed, a new item will be dispatched to you.

Sales & Offers

Please note all prices, sales, offers and discounts advertised on this website or on our social media are for this website only. They do not include our reseller’s shops or websites.

Customer Privacy Policy

ZKdesigners shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 By accepting these terms and conditions clients agree that ZKdesigners may inform them via social media, email or SMS of promotions and new developments among the products and services we offer. Clients can opt out of notifications by requesting it via the email address supplied below.

Payment Options Accepted

Payment may be made via Visa and MasterCard credit cards or Visa, MasterCard and Maestro Debit Cards. Also by bank transfer into the ZKdesigners bank account, the details of which will be provided on request. If proof of payment is not received within 48 of the order being placed, the order will be cancelled.

Card Acquiring & Security

Card transactions will be acquired for ZKdesigners via PayFast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.

Customer Details Separate From Card Details

Customer details will be stored by ZKdesigners separately from card details which are entered by the client on Payfast’s secure site. For more detail on PayFast refer to www.payfast.co.za.

Merchant Outlet Country & Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Prices

Prices ZKdesigners reserves the right to change prices at any time.

Variation

ZKdesigners may, in its sole discretion, change this agreement or any part thereof at any time without notice. All policies appearing on our website apply.

Company Information

This website is run by ZKdesigners based in South Africa trading as ZKdesigners. 

General Enquiries: hello@zkdesigners.co.za 

Billing Enquiries: admin@zkdesigners.co.za

Tel: +27 (0) 81 0477 098 

Web: https://www.zkdesigners.co.za
Biz tips + life behind the scenes over on instagram
@zkdesigners.co.za
 Site Design by ZKdesigners.co.za
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